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retail assistant manager

  • Retail
  • Spalding
  • + Benefits
  • Permanent
  • Full Time
  • 16 Feb 2018
  1. Jobs in Lincolnshire from Kudos Holdings
  2. Kudos Holdings
  3. More Jobs from this Recruiter

Restaurant Assistant General Manager - NEW STORE OPENING!
NG34 8NP - Candidates must be able to get to and from our Sleaford store on the Holdingham Roundabout
£19,000 - £23,000 per annum + Benefits
Full time

KFC is expanding in the UK opening stores just around the corner from you, we are looking for an Assistant Restaurant General Manager who is as passionate about customer service and food as us to lead our team.

The Role

Our Assistant Restaurant General Managers are a key part of our management team. They regularly run the restaurant operation, making sure the business runs smoothly and coaching the team to give our customers the experience that keeps them coming back for more!

As an Assistant Restaurant General Manager for KFC, you will assist the Restaurant General Manager in the day to day management and leadership of the team. You will manage shifts to ensure that sales, profitability and standards are maximised and all company policies and procedures are followed. You will proactively coach and support the team at all opportunities and most of all make sure every customer that walks through our doors is wowed by an amazing experience!

Assistant General Managers responsibilities include:


* Create a customer focused environment which is appealing to KFC's diverse customer
* Manage all customer complaints in line with company policy, escalating issues to Area Coach.
* Assist the RGM in rigorous completion of restaurant evaluation Action Plans, completing actions in a timely manner.
* Regularly review customer experience reports. Develop and communicate an action plan, utilising relevant company tools to ensure the restaurant is consistently achieving the company standard.
* Support and assist the RGM in following up on any issues arising from audits; creating and following a plan to ensure action is taken in an effective and timely manner.


* Through exceptional operational standards and a 'maniacal' approach to customer service, consistently seek to maximise the sales in your restaurant.
* Understand your local competition and assist your RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.
* Develop a strong sales culture in your store, setting team members and team leaders clear sales targets for every shift.
* Manage team member incentives and drive regular recognition in store.
* Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales.


* Support and assist your RGM in maximising the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodic figures to ensure alignment to targets.
* Support and assist your RGM in the development of a strategy to maximise profitability
* Actively utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.
* Assist the RGM in completing weekly labour schedules to ensure all shifts properly staffed/managed and ensures that labour costs are in-line with budget
* Complete all shift/daily paperwork and assist the RGM with weekly and monthly paperwork
* Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis.
* Ensure that all cash handling and in-store banking procedures are adhered to at all times


* Deputise for RGM when required, completing relevant tasks.
* Accurately complete management schedules one month in advance and submit to Area Coach.

The Ideal Assistant Restaurant General Manager:

This role will ideally suit applicants with previous Restaurant Manager, Supervisor, Assistant Manager, Kitchen Manager, Catering Manager or Team Leader experience in a fas

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